SKIN lounge Aesthetics

Why choose us?

SKIN lounge Aesthetics was founded in 2012 by Rachel Huskinson, a local skin practitioner, who has been working within the Richmond area for the over 20 years. Passionate about all aspects skin, Rachel has dedicated her professional life to the skin and beauty industry, creating a luxurious hybrid of the two.

Working tirelessly to bring you the very latest products and advanced technologies, Rachel is eager to constantly educate herself and her fantastic team with the latest advanced practices to ensure the client’s experience is never below 100%.

Combining world leading technology with relaxed, luxurious decor, sets SKIN lounge Aesthetics apart from any other clinic. Rachel has created a beautiful environment for specialist skin procedures. The two together means that you can enjoy the best natural, non-surgical results whilst in a comfortable and homely atmosphere.

With dedicated clients traveling from far and wide to experience the incredible array of treatments and products – once you try the SKIN lounge Aesthetics experience you’ll never go anywhere else again!

SKIN lounge Aesthetics Etiquette

Consultations

At SKIN lounge Aesthetics we have an amazing range of treatments and products and believe it is essential that you receive the right programme to suit you. For this reason, every new client must have a Full Skin Consultation before any treatment, these include a 60 minute consultation and analysis of your skin using the Observ 520x Digital Skin Analysis machine. This ensures that we create exactly the right programme for you to maintain your skins health and receive results.

Gift Vouchers

These are available in a monetary amounts or for a specific treatment and can be purchased at the clinic, our website and by telephone. Gift vouchers must be redeemed within 1 year from purchase date. Unfortunately, we cannot extend the date on gift vouchers.

Courses

At SKIN lounge Aesthetics we provide course options on lots of our treatments which offers a bulk saving compared to paying for treatments individually. All courses are valid for 1 year from purchase date, after this period, the courses will expire from your account. Payment for courses must be paid in full at the time of booking and are non-refundable.

Lounge Etiquette

We ask that you arrive at the lounge at least 5 minutes early for your appointment, so that you are relaxed and ready for your practitioner at the appointed time.

Cancellations

We request at least 24 hours notice to be given if you are unable to make your appointment. A cancellation fee of 50% of your booking will be charged for non-arrivals or late cancellations. If there are multiple last minute cancellations or no-shows to the same appointment we will either have to take a full deposit for bookings or take a treatment off of the course that you are on.

Patch Testing

Patch tests for some of our treatments are essential. A Laser patch test is a quick shot of the laser on a small section of skin around the treatment area. It’s main purpose is to provide the relevant information to you and your practitioner, such as the level of energy that is needed to achieve the best results for your skin and hair type. The second reason we carry out a patch test is for you to sample what your treatment will feel like and also for us to assess the recovery of your skin. If any side affects appear, they will be very minimal, hence the reason for a small test area.
After a patch test, your practitioner will then know whether they can proceed safely with your treatment. We cannot go ahead with any treatment that requires a patch test if this has not been fulfilled and your appointment may be rescheduled, this includes all tinting and some laser/ facial treatments.
If you are a new client with us but have a history of lash and brow tinting we will still conduct our own patch tests before any treatment.

 

Late Arrivals

We regret that if you arrive late for your appointment, this may decrease the time of your treatment. If you arrive more than 15 minutes late, we may have to reschedule your appointment for another time. Sometimes practitioners can also run late into other appointments, we will always do our absolute best to assure this doesn’t happen, however things can change, please remember appropriate behaviour if this does happen. We will make sure that your full booking is still completed.

Client Information

During your visits to SKIN lounge Aesthetics, you will be asked to complete a client Consultation form/s ahead of time and depending on the treatment you are having. These must be filled out before we can begin your appointment. Any consultation forms not completed will need to be done on the day in clinic, unfortunately, this may eat into your treatment time. Please remember to keep us informed of any changes to your personal information, particularly with your health/medication or special requirements to ensure we can provide the best care and service to you every time you visit us. Any refusal to complete consultation forms will result in treatment not going ahead.

Personal Belongings

We regret that we are unable to accept any responsibility for the loss or damage to personal belongings at the lounge. All of your personal belongings are your own responsibility.

Mobile Phones

We ask you to please switch your mobile phones to silent or vibrate, to be respectful to other clients in the lounge.

Dog/ child Friendly

We welcome your well behaved pooches but just ask for them to be kept on their lead while they are in the lounge. Children are also welcome as long as they are supervised by another guardian, the SKIN lounge Aesthetic staff are not responsible for any children you may bring with you.

Refunds

We regret to inform you that we cannot refund any treatments bought as a course. All treatments must be paid for in full at the time of receiving them. Product refunds are only valid if the item is in the same condition as purchased unless there is a fault.