Why choose us? | SKIN lounge Aesthetics

Rachel Huskinson – Owner, Director and Advanced Aesthetic Practitioner.

SKIN lounge was founded in 2012 by Rachel Huskinson, a local skin practitioner, who has been working within the Richmond area for the over 20 years. Passionate about all aspects skin, Rachel has dedicated her professional life to the skin and beauty industry, creating a luxurious hybrid of the two.

Working tirelessly to bring you the very latest products and advanced technologies, Rachel is eager to constantly educate herself and her fantastic team with the latest advanced practices to ensure the client’s experience is never below 100%.

Combining world leading technology with relaxed, luxurious decor, sets SKIN lounge apart from any other clinic. Rachel has created a beautiful environment for specialist skin procedures. The two together means that you can enjoy the best natural yet professional results whilst in a comfortable and homely atmosphere.

With dedicated clients traveling from far and wide to experience the incredible array of treatments and products – once you try the SKIN lounge experience you’ll never go anywhere else again!

SKIN lounge Etiquette

Consultations

At SKIN lounge we have an amazing range of treatments and products and believe it is essential that you receive the right programme to suit you. For this reason, every new client must have a Full Skin Consultation before any treatment, these include a 30 minute facial treatment and Light Therapy so that we can assess your skins health.

SKIN lounge Gift Vouchers

These are available in a monetary amount or for a specific treatment and can be purchased at the lounge, our website and by telephone. We ask that the certificates be redeemed within 1 year from purchase date. Unfortunately we cannot extend the date on gift certificates.

Courses

At SKIN lounge we provide course options on lots of our treatments which offers a good saving compared to paying for treatments individually. Our courses are valid for 1 year from purchase date.

Lounge Etiquette

We ask that you arrive at the lounge 5 minutes early for your appointment, so that you are relaxed and ready for your practitioner at the appointed time.

Cancellations

We request at least 24 hours notice to be given if you are unable to make your appointment. A cancellation fee of 50% of your booking will be charged for non-arrivals or late cancellations. If there are multiple last minute cancellations or no-shows to the same appointment we will either have to take a full payment or take a treatment off of the course that you are on.

Patch Testing

Patch tests for some of our treatments are essential. A Laser patch test is a quick shot of the laser on a small section of skin around the treatment area. It’s main purpose is to provide the relevant information to you and your therapist, such as the level of energy that is needed to achieve the best results for your skin and hair type. The second reason we carry out a patch test is for you to sample and gauge what your treatment will feel like and also for us to assess the recovery of your skin. If any side affects appear, they will be very minimal, hence the reason for a small test area.

After a patch test, your therapist will then know whether they can proceed safely with your treatment. We cannot go ahead with any treatment that requires a patch test if this has not been fulfilled and your appointment may be rescheduled, this includes all tinting and some laser/ facial treatments.

If you are a new client with us but have a history of lash and brow tinting we will still conduct our own patch tests before any treatment.

Late Arrivals

We regret that if you arrive late for your appointment, this may decrease the time of your treatment. If you arrive more than 15 minutes late, we may have to reschedule your appointment for another time. Sometimes practitioners can also run late into other appointments, we will always do our absolute best to assure this doesn’t happen, however things can change, please remember appropriate behaviour if this does happen. We will make sure that your full booking is still completed.

Client Information

On your first visit to SKIN lounge, you will be asked to complete a client record form and consultation forms depending on the treatment you are having. Please remember to keep us informed of any changes to your personal information, particularly with your health/medication or special requirements to ensure we can provide the best care and service to you every time you visit us.

Personal Belongings

We regret that we are unable to accept any responsibility for the loss or damage to personal belongings at the lounge.

Mobile Phones

We ask you to please switch your mobile phones to silent or vibrate, to be respectful to other clients in the lounge.

Dog/ child Friendly

We welcome your well behaved pooches but just ask for them to be kept on their lead while they are in the lounge. Children are also welcome as long as they are supervised by another guardian, the SKIN lounge staff are not responsible for any children you may bring with you.

Refunds

We regret to inform you that we cannot refund any treatments bought as a course. All treatments must be paid for in full at the time of receiving them. Product refunds are only valid if the item is in the same condition as purchased unless there is a fault.